BigRadar's modern chat experience makes the customers feel like pro support, even if you're away.
64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers – Statista
Provide a more customized options for every customer segment to initiate the first dialogue with your business.
Send more personalized email than ever before to your customers based on 100s of behavior events.
Preset the campaigns and let BigRadar handle it while you are enjoying your holidays in Bahamas 🙂
Ofcourse, you can send email to your user base by segments and other parameters
Customers can start conversations at any time, even when your team is not online.
If your customer steps away and doesn’t see your message, BigRadar automatically sends messages to their email where they can continue the conversation.
When your customer goes back to your website, they’ll be able to pick up the conversation in the live chat widget there too.
No need to start the conversation all over again, and no need for your customer to repeat themselves.
It’s all on just one screen without clutter
We used the Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to Big Radar as it ticks all the boxes and helps us cut costs.
Big Radar is by far the most cost-effective, intuitive, and easy-to-use. Furthermore, they constantly are making updates to the UI and functionality. Lastly, their customer service is par for any other company in the world. They promptly respond to all inquiries, often with a phone call within 24 hours to anywhere in the world. Genuinely, this is a great company - with a great product.
The nature of the business is very cut-throat and our organization must deliver concierge-level service to our clients in order to differentiate ourselves from the competition. When I learned about Big Radar I was shocked at how many features were available at a very reasonable cost per user. Deciding to move forward with Big Radar was a no-brainer. The product offers terrific features in a very user-friendly and intuitive interface.